Service Operations Management : Improving Service Delivery Paperback 4
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Author 1
Robert Johnston
Book Description
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
ISBN-10
273740482
ISBN-13
9.78027E+12
Language
English
Publisher
Pearson Education Limited
Publication Date
19-Oct-12
Number of Pages
488
About the Author
Robert Johnston is Professor of Operations Management at Warwick Business School. Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School's BSc in Management.
Author 2
Graham Clark
Author 3
Michael Shulver
Edition Number
4