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Total Quality Management Blueprint Paperback

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Specifications
Author 1
Barrie G. Dale
Book Description
This practical text provides an up--to--date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
Language
English
Publisher
Wiley-Blackwell
Number of Pages
296
About the Author
Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester