Exploring Service Science : 10th International Conference On Exploring Services Science, Iess 2020, Porto, Portugal, February 5-7, 2020, Proceedings Paperback
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Author 1
Henriqueta Novoa
Book Description
The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.
ISBN-10
3030387232
ISBN-13
9783030387235
Language
English
Publisher
Springer Nature Switzerland AG
Publication Date
07 January 2020
Number of Pages
400